How to cancel your Audible.com subscription
I recently got the offer to try out Audible. They have a huge library with audiobooks of all kinds with great quality and an enjoyable experience. That is until you want to cancel your account.
At the beginning, there is in fact a cancel link available, which of course makes users feel at ease with the service. After a while however, the link disappears and cancelling the account becomes practically impossible without spending an enormous amount of time on the phone talking to the customer support. I did email the customer support about this a while ago, but still haven’t received a response.
I really liked their audiobook service but after pulling this stunt, I just can’t stick around anymore until they remove this redicilous “feature”.
So, you might ask: Is there an easy way to cancel my account? Yes, there is! Just make sure that you are logged in to your Audible account and then click the following link, answer some questions, and presto!
Sorry, this trick doesn’t work. Just tried it. The sneaky bastages must’ve figured out a way to break this so you have to call and get the hard sell. It really sucks because I have very little free time and way hoping to cancel painlessly, as I have a few times over the past several years. This really stinks. I doubt I’ll be going back to Audible ever again because of this “AOL” style BS. Here is what the link gives you after selecting a reason for cancellation: “We’re sorry, but there seems to be a technical issue preventing us from completing this process. If you have questions or concerns, please contact customer service.”
@Joe Valentinus Sorry to hear that it didn’t work. You should try again though, because it works fine for me. Audible really shouldn’t be doing this in the first place though.
It worked for me, thank you.
Good to hear!
Just what i was looking for. Thank you very much!
Yup, they “fixed” it..
“We're sorry, but there seems to be a technical issue preventing us from completing this process. If you have questions or concerns, please contact customer service.”
I think I'll just have to remove my account information, and if I can't do that, start issuing chargebacks..
Thanks heaps for this – I'm an international customer and was dreading having to sit on hold to get my membership canceled.
Bad form Audible for removing the cancel link in the first place!
Maybe you could try cancelling it again. It seems to be working for others.
Nice to hear that the link still works!
Tried a couple of times, also selecting different reasons, but I keep getting the error.
I have no idea why it works for some and not for others.
I have no idea why it works for some and not for others.
I tried to cancel my membership using this link but got the “technical issue” message, so I called them. Of course they didn’t want to loose a recurring-revenue paying customer so they offered to put my account on “hiatus” for 3 months. I wont get monthly audible credits (or charges to my credit card) but I still get the discounts on book purchases. So I’m going to try this and then probably cancel completely in November. Just thought I’d pass this info on so people know what to expect when they call audible to cancel. Audible should just put this info on their website and let people decide for themselves at that time.
Thanks for the info!
I had one Credit … after the Cancel …. the Credit disappeared.
Thanks… it didn’t work for my so I rang from Thailand was put on hold ( ggrrr) foran Amazon company it is the lowest cheapest scam and I told the poor operator that the product is ok but this!!!! Poor guy must get so many irate customers and the company is just sitting with that …how pathetic
Worked for me! (Belgium) Thanks for the link, I was starting to think I was blind.
Worked for me. Thanks a lot.
I had previously put my account on hiatus, and had forgotten about it until I noticed that they charged my credit card again. They send no re-activation notification, and they hide the cancellation link. Classy move.
Thanks a lot for the post. My cancel link had been removed from the account page, and I was due for the renewal tomorrow. You saved me 15 bucks!
Thank you very much for the link to Audible’s cancel site. I had to pick “I’d rather not say” in order to get to cancel online and not have to call the 800 number.
I tried this and at first I thought it was going to work. I answered the question and up pops this: We’re sorry, but there seems to be a technical issue preventing us from completing this process. If you have questions or concerns, please contact customer service.
They didn’t even provide the phone number. Figures. I tried every response too. Guess I”m calling tomorrow. Before this I would have said Audible was great (I’ve been with them a year) but now I’ll not sign up with them again even when my finances turn around again.
Too bad it didn’t work for you. Try again tomorrow before calling them though. It might actually be a technical glitch.
Too late, I called and hated every second of it. It went pretty smoothly though. They did offer to put my account on hold for three months…umm, how about, NO. Thanks for the link and I hope it works for other people.
According to a link in their FAQs people who have cancelled their audible accounts online can’t do so again. I cancelled mine once when out of the country for several months and rejoined it but now when I try to cancel it again I guess I have to call…
Apparently it may be possible cancel via their “Email a Question” feature of their help (http://audible.custhelp.com/app/ask). I've just sent an email so we'll see how well it works.
Very disappointed with Audible. I won't be tempted to sign up again.
Interesting! I am looking forward to hear what they have to say.
thanks! worked for me by choosing “rather not give a reason”
thank you for saving me a lot of time! worked for me too, by choosing “rather not give a reason”.
Good to know that the link still works!
Link dosnt work
link no longer works.
(from Botswana) Thanks for providing this help. Unfortunately I get the following error message after trying the various reasons for canceling:
“Time Out Error
You reached this page because of a time out error, most likely because your session timed out or due to a system error.
Click here to return to the homepage.
If you would like to report this error, please click here.
If this problem persists, please contact customer support by visiting our Help Center.”
Maybe Audible are having internal problems with their website? Try again in a while and see what happens.
thanks a lot. i was going insane over not finding the option to cancel.
this worked.
Worked for me.
Thank you. I was about ready to stab Audible in the face.
You must choose “rather not to give a reason” in order to cancel.
Thank you so much for the link. It worked just fine for me. Perhaps they have improved the process.
I wasn’t able to get the link to work either, So I called in to cancel and found out why it was removed. The first time I cancelled using the link on the account page I was given a 20$ gift coupon. After receiving the coupon I was taken to the error page, but decided I would spend the 20$ first then cancel. Well needless to say after receiving the coupon the link was removed deliberatly, and I was told this on the phone. This is also why the link doesn’t work. It would seem some accounts without links are actually marked not to be deleted without calling in, presumably to slow people down in thier attempts to cancel.
On a side note: I was not offered to have my account temporarily suspended, but was instead promptly cancelled. Although after the earfull this poor fellow received, sitting in India or some such place, did not want to further the conversation any longer. I was assured that they are working on a new website and it will likely have the link where it should be.
PS: Time to send in a comment, and so should everyone else visiting this website weather or not this link provided here worked for you!
Thank you for the in-depth information!
It worked! Thank you. I used the “rather not give a reason” and kept on hitting “continue canceling”.